Complaints Policy
19.0 Complaints Policy
I aim to work in close partnership with all parents, to meet the needs of their children.
I am committed to providing parents and children with a happy, high-quality childminding service.
In the unlikely event of a complaint, I will respond within a specified timeframe and in as objective a manner as possible.
Confidentiality will be maintained appropriately.
A person making a complaint will be afforded privacy to do so and will be advised of the complaints procedure.
Complainants will not be penalised as a result of making a complaint.
The purpose of this policy is to ensure that all complaints are taken seriously and dealt with promptly and effectively.