Complaints Procedures
19.1 Complaints Procedure
How to make a complaint:
Step 1: If there is any aspect of my service you are not happy with, please bring it to my attention and I will make every effort to resolve the issue, through frank and open discussion. You can put the complaint to me verbally or, if you prefer, formally in writing, or by email.
Step 2: If you as a parent/guardian remain unsatisfied then a formal written complaint by letter should be made and addressed to me marked Personal and stating clearly:
- That a complaint is being made
- The basis of the complaint
- The follow up/action that is envisaged as a result of the complaint
Following a written complaint, an investigation of the circumstances that gave rise to the complaint will be undertaken by me.
All reasonable steps will be taken by me in order to bring about a resolution that is satisfactory to both parties.
The complainant will be advised of any steps taken by me to resolve the problem without undue delay.
I will keep a written record of all complaints and their outcome for at least two years.
If the complaint cannot be resolved, or if the complaint is of a serious nature and you feel you cannot discuss it with me, you should visit Túsla Early Years Inspectorate website for further information.